Frequently Asked Questions

I have a question about:

Online Booking

The Box Office

The ADC Theatre Box Office will reopen on the 14th September. In the meantime please book tickets via our website.

The Theatre

I can't remember my password. Help?

When you come to log-in (either when you've selected your tickets, or by clicking on 'My Account' on the left hand side of your screen) enter your email address in the specified field and then click where it asks underneath.

I can't remember the email address I signed up with. Help?

Please call our box office on 01223 300085, and our staff will be able to tell you your username (email address), and reset your password if necessary.

I can't login or select seats

If you have allowed the www.adctheatre.com cookie you will also need to allow the third party cookie system.spektrix.com to access the booking system.
In Mozilla Firefox you can do this by clicking TOOLS > OPTIONS > PRIVACY. Change the drop-down box to 'Use Custom Settings for History' and click EXCEPTIONS. Type system.spektrix.com into the field and click ALLOW. This will not affect your security for other websites.
In Internet Explorer you can do this by clicking TOOLS > INTERNET OPTIONS > PRIVACY > SITES. Type system.spektrix.com and click ALLOW. This will not affect your security for other websites.

We are aware that users of Internet Explorer 6 and below are not able to display our booking system correctly. Please use another browser or upgrade to the more secure Internet Explorer 8 via the Microsoft Website.
If this does not help please email the Box Office (boxoffice@adctheatre.com) with details of the error and your browser settings.

The online booking system won't accept my card?

We know of some cards that our Merchant Services provider won't accept; for example we cannot accept American Express or cards with a foreign billing address. Please call our Box Office on 01223 300085, or use a different card.

Can I explicitly log out once I've booked my tickets?

Yes, under the 'My Account' heading on the left hand side of your screen you will see a link that says 'Login/Logout'. Simply click this and you will be taken to a page which will either provide a 'Logout' button, or, if you are not logged in then will ask for your login details.

Can I book student/concessionary tickets online?

Yes. When you've selected your show, and for performances with reserved seating which seat(s) you want, you will have the ability to choose what type each ticket should be.

Why is there a limit on the number of tickets I can buy online?

We want to discourage people buying and reselling our tickets. Also, if you are buying a large number of tickets, we can offer a group discount for certain performances. Please call our box office.

Your frequently asked questions haven't helped me. What else can I do?

Please call our Box Office on 01223 300085. Our staff will try and help you with the online booking process, or if you are experiencing genuine problems, will take your booking over the phone, waiving the booking fee. Please do communicate problems with us, as we would like to help, but only can if we know there's a problem! For less urgent issues, or if the box office is closed, please e-mail boxoffice@adctheatre.com with your query.

When are you open?

We are currently open from 12.30pm-7pm, Tuesday, Friday and Saturday, 3pm-7pm, Wednesday and Thursday. We stay open right up to the start of the show, so you can collect your tickets then. Over some periods of maintenance or Theatre closure, the Box Office may not be open on a daily basis. Call 01223 300085 for up to date information.

What's the difference between the ADC Theatre, and the Amateur Dramatic Club?

The Amateur Dramatic Club is the original student drama society that put on shows here. They own the freehold to the ADC Theatre (the place where shows are put on), via some trustees, who are old members of the Club. The ADC got into some financial difficulties in the late 60s and early 70s, as the cost of administering an increasingly professional Theatre became too much for the students to manage.

So, since 1973 the University of Cambridge has leased the Theatre building, and run it as the smallest University department. The ADC Theatre is now host to many student and local amateur groups, as well as touring professional companies. The Amateur Dramatic Club is classed as the 'resident company' here at the ADC Theatre, and they're entitled to a certain number of performance weeks every year; however their administration is wholly separate from that of the Theatre. The club's website can be found here. For more information about the history of the building, see here.