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Booking Information

Happy Days, Summer 2015 (Photo: Johannes Hjorth)

Online

Book commmission-free for any of our events online. Your account and basket are shared across our three sites.

If you experience any problems with online booking, please see our help page, email boxoffice@adctheatre.com or call the Box Office.

Box Office

01223 300085

The ADC Box Office is open Monday - Saturday 1pm - 7pm. Tickets can be bought in person or over the phone. There are no booking charges.

On The Door

Any remaining tickets can be bought on the door from 30 minutes before each performance.

Terms and Conditions

All tickets are non-refundable and non-exchangeable.

View our full terms and conditions.

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Tickets are sold from a reserved seating plan with the exception of some lateshows and special events.

Seating is in a single area split into two sections and raked throughout. Row J is on the aisle, and while there is more legroom, it is on the same level as the row in front.

Concessions are usually offered for Students, Under 16s, Senior Citizens, Jobseekers and holders of Council Leisure Card A and the Cambridge Visitor Card. Valid ID must always be shown when buying a concessionary ticket.

When a performance sells out, there are several options available to people wishing to purchase tickets:

Returns

Customers are welcome to check with the box office to see if there have been any returned tickets. Please contact the Box Office for more information.

Day Seats

A limited number of Day Seats may be available on the day of the performance from the time the Box Office opens. Customers present at the box office will be given priority over these tickets. Please contact the Box Office for more information.

On the Door

Sometimes a small number of seats become available immediately before the performance begins. These seats are allocated on a first-come, first-served basis to customers who queue at the Box Office for last-minute tickets.

We do not keep a waiting list for sold-out events. The best way to guarantee tickets is to book well in advance. Please note we will only resell tickets once a performance has completely sold out.

I can't remember my password?

When you come to log in (either when you've selected your tickets, or by clicking on 'My Account' on the right hand side of your screen) enter your email address in the specified field and then click where it asks underneath.

I can't remember the email address I signed up with?
Please call our box office on 01223 300085, and our staff will be able to tell you your username (email address), and reset your password if necessary.

I can't login or select seats?
To use our online booking facility, you'll need to allow the adctheatre.com and system.spektrix.com cookies. (A cookie is the way that the computer remembers who you are.)

In Internet Explorer you can do this by clicking TOOLS > INTERNET OPTIONS > PRIVACY > SITES. Type adctheatre.com and click ALLOW. Then type system.spektrix.com and click ALLOW. This will not affect your security for other websites.

In Safari go to SAFARI > PREFERENCES and click on the Privacy Tab. If your preferences are set to block cookies 'always', any problems should be resolved if you change this to 'never' or 'third parties and advertisers'.

In Mozilla Firefox you can do this by clicking TOOLS > OPTIONS > PRIVACY. Change the drop-down box to 'Use Custom Settings for History' and click EXCEPTIONS. Type adctheatre into the box and click ALLOW. Then type in system.spektrix.com and click ALLOW. This will not affect your security for other websites.


We are aware that users of Internet Explorer 6 and below are not able to display our booking system correctly. Please use another browser or upgrade to the latest version of Internet Explorer.

If this does not help please contact us with details of the error and your browser settings.

The online booking system won't accept my card.
We know of some cards that our Merchant Services provider won't accept; for example we cannot accept American Express or cards with a foreign billing address. Please call our Box Office on 01223 300085, or use a different card.

Can I log out once I've booked my tickets?
Yes, under the 'My Account' heading on the right hand side of your screen you will see a link that says 'Login/Logout'. Simply click this and you will be taken to a page which will either provide a 'Logout' button, or, if you are not logged in then will ask for your login details.

Can I book student/concessionary tickets online?
Yes. When you've selected your show, and for performances with reserved seating which seat(s) you want, you will have the ability to choose which type each ticket should be.

Why is there a limit on the number of tickets I can buy online?
We want to discourage people buying and reselling our tickets. Also, if you are buying a large number of tickets, we can offer a group discount for certain performances. Please call our box office.

Your frequently asked questions haven't helped me. What else can I do?
Please call our Box Office on 01223 300085 and our staff will try and help you with the online booking process. Please do communicate problems with us, as that will help us make changes for the future. For less urgent issues, or if the box office is closed, please e-mail boxoffice@adctheatre.com with your query.

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