Booking Information

Booking Online

You can book commission-free for any of our events online. Your account and basket are shared across our two sites (adctheatre.com and adcticketing.com).

If you have a hearing, sight or mobility impairment, please contact the box office. For more information about venue accessibility please visit our Access page.

If you experience any problems with online booking, please see our help page, email boxoffice@adctheatre.com or call the Box Office on 01223 300085.

Box Office

The ADC Box Office is open Monday - Saturday 1pm - 6pm. Tickets can be bought in person or over the phone on 01223 300085. There are no booking charges.

On The Door

Tickets will be available to book on the door for our shows if there are any available.

Merchandise

Show Programmes

Show programmes can be bought on the door from our stewards.

Branded Face Coverings

Reusable ADC branded face coverings can be bought online or at the Box Office for only £6 alongside ticket purchases for any of our in-person events. Masks bought online can either be collected from the Box Office or posted for an additional charge.

Ice Cream

Our Beechdean ice creams are £2.50 for regular customers, and £1.50 for ADC Friends, ADC Fellows and CUADC members.


Terms and Conditions

All tickets are non-refundable but may be exchanged for an alternative performance of the same production subject to availability, or refunded to credit on your Box Office account to be used against future bookings at the ADC Theatre or Corpus Playroom.

Our full Terms and Conditions can be read here.

Concessions are usually offered for Students, Under 16s, Senior Citizens, Jobseekers, University of Cambridge Alumni, current University of Cambridge staff and holders of Council Leisure Card A and the Cambridge Visitor Card. Valid ID must always be shown when buying a concessionary ticket.

Returns

Customers are welcome to check with the box office to see if there have been any returned tickets. Please contact the Box Office for more information.

We do not keep a waiting list for sold-out events. The best way to guarantee tickets is to book well in advance. Please note we will only resell tickets once a performance has completely sold out.

I can't remember my password

When you come to log in (either when you've selected your tickets, or by clicking on 'My Account' on the right hand side of your screen) enter your email address in the specified field and then click where it asks underneath.

I can't remember the email address I signed up with

Please call our box office on 01223 300085, and our staff will be able to tell you your username (email address), and reset your password if necessary.

I can't log in or select seats

To use our online booking facility, you'll need to allow the adctheatre.com and system.spektrix.com cookies. (A cookie is the way that the computer remembers who you are.)

In Internet Explorer you can do this by clicking TOOLS > INTERNET OPTIONS > PRIVACY > SITES. Type adctheatre.com and click ALLOW. Then type system.spektrix.com and click ALLOW. This will not affect your security for other websites.

In Safari go to SAFARI > PREFERENCES and click on the Privacy Tab. If your preferences are set to block cookies 'always', any problems should be resolved if you change this to 'never' or 'third parties and advertisers'.

In Mozilla Firefox you can do this by clicking TOOLS > OPTIONS > PRIVACY. Change the drop-down box to 'Use Custom Settings for History' and click EXCEPTIONS. Type adctheatre into the box and click ALLOW. Then type in system.spektrix.com and click ALLOW. This will not affect your security for other websites.

We are aware that users of Internet Explorer 6 and below are not able to display our booking system correctly. Please use another browser or upgrade to the latest version of Internet Explorer.

If this does not help please contact us with details of the error and your browser settings.

What does the little ‘i’ on all of the seats on the seating plan mean?

The ‘i’ figure on the seats is an information note. If you hover over the seats (or press and hold the seats on a smartphone or tablet the following message will be displayed: “Please be aware that the layout of this seating plan does not reflect the actual layout of the auditorium. Seats will be assigned on a first come first served basis upon arrival.”

The online booking system won't accept my card

We know of some cards that our Merchant Services provider won't accept; for example we cannot accept American Express or cards with a foreign billing address. Please call our Box Office on 01223 300085, or use a different card.

Can I log out once I've booked my tickets?

Yes, under the 'My Account' heading on the right hand side of your screen you will see a link that says 'Login/Logout'. Simply click this and you will be taken to a page which will either provide a 'Logout' button, or, if you are not logged in then will ask for your login details.

Can I book student/concessionary tickets online?

Yes. When you've selected your show and group size you will have the ability to choose which type each ticket should be.

Why is there a limit on the number of tickets I can buy online?

We want to discourage people buying and reselling our tickets. Also, if you are buying a large number of tickets, we can offer a group discount for certain performances. Please call our box office.

Your frequently asked questions haven't helped me. What else can I do?

Please call our Box Office on 01223 300085 and our staff will try and help you with the online booking process. Please do communicate problems with us, as that will help us make changes for the future. For less urgent issues, or if the box office is closed, please e-mail boxoffice@adctheatre.com with your query.